We want you to feel confident buying home Pilates equipment from The Reformer Shop. Here’s exactly how shipping and returns work, so there are no surprises.

Shipping Policy

We offer free shipping on eligible orders within the continental United States. Once your order ships, you’ll receive a confirmation email with tracking information.

Pilates reformers, cadillacs, chairs, and barrels are large items, so delivery times can vary by product and destination. If you need an estimated delivery window before you buy, contact us and we’ll help.

Shipping outside the continental United States, including Alaska, Hawaii, and international orders, may be available on a case-by-case basis. Please contact us before placing your order to confirm rates and delivery options.

30-Day Return Policy

Not the right fit? You can return most items within 30 days of delivery for a refund. To qualify, your item should be unused, in its original packaging, and in the same condition you received it.

How to Start a Return

  1. Contact us on our contact page with your order number and the reason for your return.
  2. Our team will confirm your return and walk you through the next steps.
  3. Once we receive and inspect your item, we’ll process your refund to your original payment method.

Because our products vary in size and shipping method, return shipping costs and any applicable fees depend on the item and the reason for return. We’ll always confirm these details with you before you send anything back, so you know exactly what to expect.

Damaged or Defective Items

If your order arrives damaged or defective, contact us as soon as possible with photos of the item and packaging. We’ll work quickly to make it right with a replacement, repair, or refund.

Order Changes and Cancellations

Need to change or cancel an order? Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate your request.

Questions About Shipping or Returns?

Our team is here to help before and after you buy. Contact The Reformer Shop and we’ll get back to you promptly.