Have a question before you buy? Here are the answers we’re asked most often. Can’t find what you’re looking for? Contact us and we’ll help.
Ordering & Products
What Pilates equipment do you sell?
We carry Pilates reformers, Cadillac beds, chairs, barrels, arcs, and accessories for home practitioners, instructors, and studio owners. Browse our full range in the shop.
Is your equipment suitable for home use, or only professional studios?
Both. Many customers set up a single reformer or chair at home, while studio owners furnish full rooms with multiple pieces. Product pages note the equipment’s size and best use case to help you decide.
How do I know which reformer or Cadillac is right for me?
It depends on your space, budget, and experience level. If you’re not sure, contact us and our team will help you compare options.
Shipping
Do you offer free shipping?
Yes. We offer free shipping on eligible orders within the continental United States.
How long will my order take to arrive?
Delivery times vary by product and destination, since Pilates equipment ranges from small accessories to large reformers and Cadillacs. See our Shipping & Returns Policy for details, or contact us for an estimate before you order.
Do you ship outside the continental United States?
Shipping to Alaska, Hawaii, and international destinations may be available on a case-by-case basis. Contact us before placing your order to confirm rates and options.
Returns & Refunds
What is your return policy?
You can return most items within 30 days of delivery. Read the full policy, including how to start a return, on our Shipping & Returns Policy page.
What if my item arrives damaged or defective?
Contact us as soon as possible with photos of the item and packaging, and we’ll work quickly to make it right.
Trust & Support
Is it safe to buy Pilates equipment online from The Reformer Shop?
Yes. We’ve spent over 8 years in the fitness industry, shipped more than 2,500 pieces of equipment, and helped over 5,000 customers and 40+ studios build the Pilates space they wanted. Every order is backed by our 30-day return policy.
Who can I contact if I have more questions?
Our team is happy to help before and after you buy. Contact The Reformer Shop and we’ll get back to you promptly.